Terms and Conditions

Welcome to KidzRGoGo, operated by Challenging Expectations Ltd ("we", "us", "our", "Company").

These Terms and Conditions ("Terms") govern your access to and use of the KidzRGoGo website located at www.kidzrgogo.com (the "Website") and all related services, features, and content (collectively, the "Services").

Company Details:
Challenging Expectations Ltd
Email: info@kidzrgogo.com

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

2.1 Age Requirements

You must be at least 18 years old to create an account and use our Services. Our Services are intended for adults seeking activities for children, not for children themselves.

2.2 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

2.3 Account Types

• Parent Accounts: Free accounts for parents/guardians searching for activities
• Provider Accounts: Accounts for activity providers (subscription required for certain features)

3.1 Permitted Use

You may use our Services to:

• Search for and discover children's activities
• Book activities directly with providers
• Read and write reviews
• Save favourite activities
• Contact activity providers (if you are a parent/guardian)
• List and manage activities (if you are a registered provider)

3.2 Prohibited Conduct

You must NOT:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Post false, misleading, or fraudulent content
• Impersonate any person or entity
• Harass, abuse, or harm others
• Upload viruses, malware, or harmful code
• Scrape, crawl, or use automated tools to access our Services
• Interfere with or disrupt our Services
• Use the Services for any commercial purpose without our permission
• Attempt to gain unauthorized access to any part of our Services

3.3 Content Standards

All content you post must:

• Be accurate and truthful
• Not contain offensive, obscene, or inappropriate material
• Not violate any third-party rights
• Comply with all applicable laws

4.1 Booking Process

When you make a booking through our Services, you are entering into a contract directly with the activity provider, not with KidzRGoGo. We act as a platform to facilitate bookings but are not a party to the transaction.

4.2 Payment Processing

• Payments are processed securely through third-party payment processors (e.g., Stripe)
• You agree to pay all fees associated with your bookings
• Prices are set by activity providers and may change without notice
• All payments are in GBP (£) unless otherwise stated

4.3 Cancellations and Refunds

Cancellation and refund policies are determined by individual activity providers. You should review the provider's cancellation policy before making a booking. KidzRGoGo is not responsible for issuing refunds.

4.4 Disputes

Any disputes regarding bookings, payments, or services should be resolved directly with the activity provider. While we may assist in facilitating communication, we are not obligated to mediate disputes.

5.1 Provider Responsibilities

If you are an activity provider, you agree to:

• Provide accurate and up-to-date information about your activities
• Maintain appropriate insurance and certifications
• Comply with all applicable health, safety, and child protection laws
• Honor all bookings made through our platform
• Respond promptly to enquiries and booking requests
• Handle customer data in accordance with UK GDPR

5.2 Subscription Plans

• Free Tier: Basic listing with limited features
• Paid Tiers (Gold/Platinum): Enhanced features, priority placement, and advanced analytics
• Subscription fees are non-refundable except as required by law
• You may cancel your subscription at any time, effective at the end of the current billing period

5.3 Commission and Fees

We may charge commission fees or booking fees on transactions facilitated through our platform. Current fee structures will be communicated to providers and may be updated with reasonable notice.

5.4 Verification and Quality Standards

We may verify provider credentials and conduct quality checks. Providers who fail to meet our standards may have their listings suspended or removed.

6.1 Our Intellectual Property

All content on the Website, including text, graphics, logos, images, software, and design, is owned by or licensed to Challenging Expectations Ltd and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

6.2 User Content

By posting content on our Services (reviews, photos, messages, etc.), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content for the purpose of operating and promoting our Services.

You retain ownership of your content and are responsible for ensuring you have the right to post it.

6.3 Copyright Infringement

If you believe content on our Website infringes your copyright, please contact us at info@kidzrgogo.com with details of the alleged infringement.

7.1 Service "As Is"

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Third-Party Content

We do not endorse, guarantee, or assume responsibility for any content, services, or products provided by activity providers or other third parties. You use third-party services at your own risk.

7.3 Limitation of Liability

To the fullest extent permitted by law, Challenging Expectations Ltd shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Service interruptions or errors
• Acts or omissions of third-party providers

Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months prior to the claim, or £100, whichever is greater.

7.4 Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to our collection and use of your data as described in the Privacy Policy.

We use cookies and similar technologies as described in our Cookie Policy.

9.1 Your Right to Terminate

You may terminate your account at any time by contacting us at info@kidzrgogo.com or using the account deletion feature in your profile settings.

9.2 Our Right to Terminate

We reserve the right to suspend or terminate your account and access to our Services at any time, with or without notice, if we believe you have violated these Terms or engaged in conduct harmful to our Services or other users.

9.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. We may delete your account data in accordance with our data retention policies. Sections of these Terms that should survive termination (including intellectual property rights, disclaimers, and dispute resolution) will continue to apply.

10.1 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice on our Website. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

10.2 Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without liability to you.

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

11.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising from these Terms or your use of our Services.

11.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at info@kidzrgogo.com to seek an amicable resolution.

11.4 Consumer Rights

If you are a consumer, you may have additional rights under consumer protection laws. Nothing in these Terms affects your statutory rights.

12.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Challenging Expectations Ltd regarding your use of our Services.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any successor or affiliate without your consent.

12.5 Third-Party Rights

These Terms do not confer any third-party beneficiary rights.

If you have any questions about these Terms and Conditions, please contact us:

Related policies:

• Privacy Policy
• Cookie Policy